Refund policy

Should your new neck or body not meet your satisfaction it may be returned for a full refund; however, all returns are subject to the following conditions. By purchasing items from our website, you are agreeing to verify all features meet the needs of your application before submitting your order. Please see our Orders Policy for more information. Upon receipt of your items, you are responsible for confirming all features of your items match the details as described on your order confirmation. Sound Guitar Works, LLC will not accept returns on items that were ordered incorrectly.

All returned items must be in the same condition in which you received them. Packaging must be sufficient to ensure the items arrive at our facility in the same condition in which you received them. Any items damaged in transit will not be eligible for refunds. Sound Guitar Works, LLC is not responsible for damages or losses incurred in transit.

Sound Guitar Works, LLC will not accept returns on any items that have been modified or altered in any way, including hardware installation and the application of finish. All returns must be accompanied by a Return Authorization (RA) Number and a copy of your original invoice or order confirmation. To receive an RA number, you must contact us within ten business days of receipt of your items with an explanation of why you wish to return an item. Please reference your order or invoice number in your explanation. If Sound Guitar Works, LLC agrees to the return, we will issue you an RA number. Your RA number becomes void if the items are not received at our manufacturing facility within fifteen business days of the date it is issued. Please send all returns to:

Sound Guitar Works, LLC

Attn: Returns

10715 A Street South

Building 18

Tacoma, WA 98444

USA

Please include your RA number on your packaging.

If you fail to return your items within fifteen days of the date your RA number is issued, your items will no longer be eligible for return, with the exception of warranty issues. Please see our Warranty Policy for more information regarding warranty issues.

Sound Guitar Works, LLC reserves the right to refuse return requests at our discretion. With the exception of warranty issues, return shipping costs are your responsibility and will not be refunded by Sound Guitar Works, LLC, regardless of whether a return is accepted or not. Sound Guitar Works, LLC cannot be held responsible for any additional fees, taxes, customs, or any other associated costs (such as hardware, finishing, or assembly) on returned items.

All refunds, including gift cards, will be issued to the original payment account charged. Refunds are non-transferable and cannot be issued as cash or store credit.